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Latest Government Guidelines for Estate and Letting Agents

Latest Government Guidelines for Estate and Letting Agents


An updated look on the Covid-19 restrictions in place for Estate and Letting Agents.      


Estate Agents

  • Estate agency offices can remain open to the public but only if it is safe to do so and the procedures are in place.
  • Agents should ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing.
  • Agents should wear face coverings while in close face-to-face contact with visitors and where other protective measures are unlikely to be in place, such as in clients’ homes during a viewing.
  • Agents should strongly encourage clients to only physically inspect properties which they have a strong interest in purchasing.
  • When property agents accompany clients on a viewing, all parties involved should be aware of the social distancing guidance. Where viewings are unaccompanied, agents should make sure viewers and the occupants of the home understand how they should conduct themselves to protect the health of all involved.
  • All parties viewing a property should wash their hands with soap and water (or hand sanitiser if not available) immediately after entering the properties, with internal doors opened and surfaces having been wiped down before they enter. Separate towels or paper towels should be used if possible and washed or disposed of safely after use.
  • Agents should ensure that any keys are appropriately cleaned before handover.


  • Tenants’ safety should be letting agents’ and landlords’ first priority.
  • Any visits to a property must be made in accordance with government’s guidelines on working in other people’s homes and social distancing.
  • If possible, necessary repairs, gas and electrical safety checks should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.
  • Letting agents and landlords are reminded of the temporary COVID-19 measures that adjust right to rent checks, temporarily allowing these checks to be conducted remotely. 


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